Lumina Baroque Accent Freshwater Pearl Toggle Necklace

5. Important Notices

1. We are not responsible for any shipping delays, losses, customs duties, additional fees or extra backend charges caused by customs clearance inspection, natural disasters, air and ground transportation strikes, force majeure events and other uncontrollable factors after the package leaves our warehouse.
2. Our jewelry items carry high value, please double-check your full shipping address carefully before checkout. We will send a confirmation email to you once your parcel is dispatched. We take no responsibility for undeliverable or returned packages caused by incorrect address information filled in by customers. Only if delivery failure results from our logistics faults will we provide a full refund after receiving and inspecting the returned parcel.
3. Any packages that are undeliverable, refused or returned by the logistics carrier for recipient-related reasons will be processed and fully refunded after being received and inspected by our shipping hub.
4. If your order encounters significant unexpected shipping delays or logistics exceptions, please contact our customer service team via email: sansasjewelry@outlook.com for timely assistance and follow-up.

1. General Core Rules

1. We do not accept unconditional returns or refunds for orders without confirmed manufacturing quality defects. Returns caused by personal reasons are not automatically approved.
2. All return applications must be submitted within 7 natural days after you sign for the FedEx package. Applications submitted after the time limit will be rejected directly.
3. No public return address is displayed on this website. Return address and exclusive RMA (Return Merchandise Authorization) number will be sent to you via official email only after your return request is reviewed and approved.
4. Any packages returned without prior application, negotiation and official RMA authorization will be rejected and returned to the sender at the sender’s cost.
5. For returns approved for personal reasons, the maximum refund amount shall not exceed 50% of the original order total, with no exceptions.

2. Full Refund & Free Replacement (Only for Confirmed Quality Defects)

Qualified Quality Issues

• Loose/fallen inlaid stones, broken metal frames or severe metal cracking
• Large-area peeling, obvious artificial damage or black spots on pearls caused during production
• Cracked crystal body or severe production scratches on crystal surface

Exclusions (Not Regarded as Quality Defects)

Application & Process

1. Take clear photos and videos of the defective product within 7 days after receipt, and send them to our email.
2. Our team will complete review within 2 business days. If confirmed as quality defect, we will send return authorization, RMA number and return address via email.
3. We cover all FedEx return shipping fees for quality-related returns.
4. After we receive and inspect the intact returned goods, we will process full refund or arrange new delivery within 3–7 working days.

3. Returns for Personal Reasons (Pre-Negotiation Mandatory)

Preconditions for Approval

1. Send a negotiation request to our email, clearly state your reason, and attach photos to prove the product is unworn, scratch-free and intact.
2. Wait for our written email approval and RMA number before shipping the goods back.
3. Returned items must be complete: no wear, no oxidation, no stains, with original packaging, accessories and gift sets fully retained. Goods damaged by improper use or chemical contact will be rejected.
4. The buyer shall bear all international return shipping fees, export/import customs duties and related surcharges incurred during transit. We will not reimburse any shipping or tax costs.
5. After inspection and confirmation, we will process a partial refund, capped at 50% of your original order amount.

4. Non-Returnable & Non-Refundable Situations

1. Return application submitted more than 7 natural days after parcel receipt;
2. Goods returned without prior approval and valid RMA number;
3. Returned products have wear marks, scratches, oxidation, missing packaging or accessories;
4. Products damaged by improper maintenance, collision, chemical contact or personal negligence after receipt;
5. Parcels refused, abandoned by the recipient, or seized/destroyed by local customs and cannot be returned;
6. Promotional clearance items, customized products, free gifts and complimentary accessories;
7. Skin allergies caused by individual physical constitution;
8. Natural texture and tiny inherent flaws of pearls and crystals.

5. In-Transit Damage Claims

1. Take photos of the outer package and damaged products within 24 hours after signing for the parcel.
2. Submit evidence to our support email immediately.
3. After verification, we will arrange full refund or free reshipment, and you do not need to return the damaged goods. Claims without valid evidence will not be accepted.

6. International Return & Customs Notice

1. All returns will be delivered to our global inspection hub. All customs declarations, export/import duties, brokerage fees and other extra charges arising from cross-border return shall be borne solely by the sender.
2. We do not accept collect-on-delivery (COD) shipments. Any COD packages will be rejected directly.
3. We suggest you purchase logistics insurance for return shipments. We are not responsible for loss, damage or delay of goods during return transit.

7. Refund Processing Rules

1. All refunds will be processed to your original payment account only after our warehouse completes inspection of returned goods.
2. Refund processing takes 3–7 working days. Delays caused by cross-border bank settlement are beyond our liability.
3. Original transaction fees, handling fees and initial shipping fees will not be refunded under any circumstances.

8. Contact Information