Shipping Policy

Once your order is placed and payment is confirmed, we will process and arrange shipment within 1–2 business days. Pre-sale products are excluded from the above processing time.

Please check available delivery regions directly on the checkout page before placing your order. If your location is not available, please contact us via email: sansasjewelry@outlook.com. We will strive to launch delivery service for your area as soon as possible. For any abnormal orders, feel free to contact us and we will assist you promptly.

We provide exclusive fully tracked shipping service for all orders. All orders enjoy free shipping worldwide, with no minimum order amount required. No additional shipping fees will be charged.

Delivery time varies by country/region and may be slightly affected by local logistics processing efficiency and customs clearance progress. The estimated delivery time for our currently supported zones is as follows:

Region Group	Covered Areas	Estimated Delivery Time	Time Unit
United States	All states of the United States	5–15	Working Days
Asia Premium Zone	Japan, Singapore, Taiwan of China	15–25	Natural Days
Australia & Canada	Australia, Canada	20–35	Natural Days
European Core Countries	UK, Germany, France, Italy, Spain, Netherlands, Switzerland, Sweden, Norway, Denmark, Ireland, Austria	20–35	Natural Days

 

5. Important Notices

1. We are not responsible for any shipping delays, losses, customs duties, additional fees or extra backend charges caused by customs clearance inspection, natural disasters, air and ground transportation strikes, force majeure events and other uncontrollable factors after the package leaves our warehouse.
2. Our jewelry items carry high value, please double-check your full shipping address carefully before checkout. We will send a confirmation email to you once your parcel is dispatched. We take no responsibility for undeliverable or returned packages caused by incorrect address information filled in by customers. Only if delivery failure results from our logistics faults will we provide a full refund after receiving and inspecting the returned parcel.
3. Any packages that are undeliverable, refused or returned by the logistics carrier for recipient-related reasons will be processed and fully refunded after being received and inspected by our shipping hub.
4. If your order encounters significant unexpected shipping delays or logistics exceptions, please contact our customer service team via email: sansasjewelry@outlook.com for timely assistance and follow-up.