FAQ

After your order is placed and payment is confirmed, we will process and arrange shipment within 1–2 business days. Please note that this processing timeline does not apply to pre-sale products.

Please check available delivery regions directly on the checkout page before placing your order. If your location is not available, please contact us. We will strive to launch delivery service for your area as soon as possible.

All orders are shipped exclusively via FedEx. We offer free worldwide shipping with no minimum order requirement, and no additional shipping fees will be charged.

Please check our official Shipping Policy page to view full order processing rules and region-based estimated delivery time.

If you encounter unexpected long delays or logistics exceptions, please contact us via our official email, and we will track the package and follow up for you immediately.

Our jewelry items carry high value, please double-check your full shipping address carefully before checkout. We will send a confirmation email to you once your parcel is dispatched. We take no responsibility for failed delivery caused by incorrect address information filled in by customers.

Please take screenshots of the tracking information and contact us as soon as possible. We will file a claim with FedEx and arrange relevant solutions for you.

Due to the high value and handcrafted features of our pearl and crystal jewelry, we do not accept unconditional returns or refunds without confirmed manufacturing quality defects.

You need to send a negotiation request to our email in advance and wait for our official approval. For approved personal-cause returns, the maximum refund amount will not exceed 50% of your original order total. All return shipping fees, international duties and related charges are at your own cost.

Please take clear photos and videos to prove the quality issue within 30 natural days after receiving the package and send the evidence to our email. Once we verify the manufacturing defect, we will contact you via email to negotiate the return arrangement and send you the exclusive return address & RMA authorization number. We will cover all FedEx return shipping fees, and arrange a 100% full refund or free brand-new replacement after we receive and inspect the returned intact items.

We refuse return requests in the following cases:

1. Return applications submitted more than 30 natural days after receipt;
2. Products with wear marks, scratches, oxidation, missing original packaging or accessories;
3. Items damaged by improper use, collision or chemical contact;
4. Promotional clearance goods, customized products and free gifts;
5. Natural texture and tiny inherent flaws of pearls and crystals.

We will process the refund within 3–7 working days after our warehouse inspects and confirms the returned goods. Delays caused by bank settlement are beyond our control.

No. Subtle growth lines, slight mineral pits and luster differences are natural characteristics of genuine pearls, not manufacturing defects. Each natural pearl is unique, and these tiny textures cannot be used as grounds for return or refund.

Natural crystals may have tiny ice cracks, cotton textures and mineral inclusions, which are inherent features of natural gemstones. They will not affect the normal use and beauty of the jewelry, so they are not regarded as quality issues.

All metal parts of our pearl and crystal jewelry adopt hypoallergenic material, which is friendly to most sensitive skin. However, individual physical differences may still cause occasional discomfort.

You can refer to our Size Guide page on the website for detailed size data, including necklace lengths, bracelet circumferences and ring sizes.

• Pearls: Keep away from sweat, perfume, cosmetics and high temperature. Do not soak pearls in water. Store them in a dry soft bag separately.
• Crystals: Avoid strong impact and scratches. Wipe with a soft dry cloth regularly to keep shiny.
• Metal parts: Keep dry to prevent oxidation.

Skin allergies caused by personal physical constitution are classified as personal reasons. You need to contact us for negotiation first, and relevant return rules for personal reasons will apply.

Common reasons for payment failure include incorrect card information, insufficient balance, bank cross-border payment restrictions, or anti-fraud system interception. Please double-check your information, or try another payment method. If the problem persists, contact your card issuing bank or our customer service.

Pre-authorization is a temporary fund freeze by your bank to verify the validity of your payment card. It is not an official deduction. The pending amount will be automatically released by your bank within several working days according to local banking rules.

Cross-border payments may be rejected due to bank risk control, cross-border transaction limits, or regional payment restrictions. We suggest you contact your bank to enable overseas payment service, or switch to PayPal for payment.

We attach great importance to payment security. We adopt encrypted official payment channels. We will not collect or store your complete credit card information on our server.

We do not charge any additional service fees or handling fees. All bank cross-border transaction fees shall be borne by the payer in accordance with the rules of your payment institution.

For any single order with a total amount exceeding $1,000 USD, we will send a confirmation email to you to verify your order information before we arrange shipment. This step is implemented to prevent credit card fraud and unauthorized transactions. Your order will not be dispatched until we receive your confirmed reply.